Business Ethics
Approval: New Jersey 0403284 CE 3 Hours 3 Credits
This course explores the issues related to professional ethics. Discussion will include the
terms and definitions in regard to ethical conduct and behavior. In depth discussion of the
agent and professional responsibilities in regard to agency contracts, authority and duties
as both an agent to the company and agent to third parties. Discussion includes
techniques to avoid or reduce errors and omission claims and well as quality customer
service issues. Case Studies will be reviewed and presented by participants for
discussion and comments.

Business Ethics & The Insurance Professional
Approval: New Jersey #0310716  2 Credits
This course explores the issues related to professional ethics for the insurance professional. Discussion will include the legal and ethical responsibilities of the insurance professional to all parties involved in the insurance contract and to the general public.

Consumer Protective Ethics
Approval: New Jersey #0311629  3 Credits
This course explores the issues related to professional ethics for the insurance professional and how it relates to the serving the general public. Discussion will include case studies to review and discuss with the different approaches to provide ethical and professional conduct.

Ethical Conduct Unbecoming and the E&O Claim
Approval: New Jersey #88890182  3 Credits
Advanced seminar which includes a discussion on Business Ethics, factors relative to developing professional business practices, implementing and monitoring those practices to incorporate "Best Practices Procedures" for an insurance organization. Participants will discuss the importance of developing and adhering to policies and procedures for E&O prevention as well as a personal and professional "code of ethics". Using actual case scenarios and examples, participants will review and discuss ethical scenarios and the resulting E&O Claims that can result.

Ethics and E&O Prevention
Approval: New Jersey 0403275 (E)  3 Credits
Advanced seminar which provides a discussion on Business Ethics and its Impact on Errors & Omissions Claims. Attendees will understand the importance of Ethics, developing a "code of ethics" and discussing possible solutions to ethical dilemmas in the different areas of insurance. Actual situations will be reviewed and discussed.

Privacy Issues & the Insurance Professional
Approval: New Jersey 0403279  3 Credits
Advanced course focused on the identification of different privacy acts and how they impact the insurance professional. Discussion will include an overview of the privacy how the acts, impact the insurance industry and proper procedures to be implemented to protect the parties involved. The course enhances the participant’s knowledge and ability to provide the proper care and service on these important issues.

Professional Ethics, Agency Management & Outstanding Customer Service
Approval: New Jersey #0314782  3 Credits
This course explores the issues related to professional ethics, delivery of insurance products and services and quality customer service. In depth discussion of the agent and professional responsibilities in regard to agency contracts, authority and duties as both an agent to the company and agent to third parties. Discussion includes techniques to avoid or reduce errors and omission claims and well as quality customer service issues.

Professional Ethics - Ethical Dilemmas and Their Possible Outcomes
Approval: New Jersey 88889640  3 Credits
Advanced seminar which includes a discussion on Ethical Conduct as it relates to insurance professionals and how those standards and procedures impact the operations of an insurance organization in a positive or negative way. Participants will discuss the importance of developing and adhering to a personal and professional "code of ethics" and how it helps them negotiate day to day interactions with positive outcomes. Using actual case scenarios and examples, participants will review and discuss possible solutions to ethical dilemmas in various areas of the insurance industry.