Achieving Success with Professionalism & Outstanding Customer Service
Approval: New Jersey #0310715 CE Hours 3 Credits
Achieving success through professionalism and outstanding customer service is a priority to insurance professionals. Agency management and customer service issues will be explored and discussion will include current management, goal setting with focus on revenue, retention, servicing areas and ways to improve upon existing methods. Potential E&O exposures will be explored and solutions offered in preventing, reducing or eliminating the exposures through agency management & customer service techniques.

Account Rounding
Approval: New Jersey #05012925  3 Credits
Advanced course targeted to insurance professionals handling client portfolios and the importance of rounding out their accounts. Many agents find they write many mono-line policies for clients and are not achieving quality of client relationships. Additionally, agents are subjecting themselves to additional errors and omissions exposures. The seminar reviews the fundamentals of account review whether being a prospect or an existing client. Risk management and underwriting techniques will be shared to enable the professional to provide the best level of service to their clients.

Additional Interests- Adding Other Parties to Your Insurance Contract
Approval: New Jersey #0310498  3 Credits
This course explores the issues of adding additional interests to insurance policies and what happens when their interest appear. The risk management process will be discussed in order to provide insurance and non-insurance alternatives to handling the issues of additional insureds. Discussion will include property and liability interests and how these clauses effect the outcome of claims settlement. Claims scenarios will be presented and discussed to demonstrate possible outcomes to all parties involved.

Agency Claims Handling
Approval: New Jersey #0314779  3 Credits
Advanced course which provides the insurance professional with an understanding of Different approaches of handling and managing the claims process. Focus will be on the importance of working with carriers and clients, what information is needed and why. Participants will have a better understanding of the claims process and their important role in facilitating a settlement.

Anatomy of An Insurance Company
Approval: New Jersey #0501450 3 Hours 3 Credits
This advanced course is designed to explore the inner workings of a typical insurance company and its impact on the consumer and agent/producer. Discussion will include the different types of insurance companies ( stock, mutual, reciprocal, etc. ) and some of the typical divisions within a company ( underwriting, claims, actuarial, etc. ). A focus will be on how the agent can better interact with the company for the ultimate benefit of the consumer.

Building the Winning Home Team
Approval: New Jersey 0501450  3 Credits
Advanced course which will focus on providing outstanding customer service in today's marketplace. Discussion will include the different types of insurance carriers, their unique qualities and corporate structure and how it impacts products and services. Discussion will also focus on understanding the culture of your organization, defining customer service and development of a quality customer service plan. Attendees will discuss some of the current issues and possible solutions in providing outstanding customer service through effective communication and technical skills to assist in the success of their agency, company or brokerage.

Agency Management & Customer Service-The Keys to Success
Approval: New Jersey #0314760  3 Credits
Advanced course for all insurance professionals in the agency system. Discussion will include current industry conditions and trends occurring in the industry by looking at the issues from the company, agent and the perspective of insureds. Agency management and customer service issues will be explored and discussion will include current management, goal setting with focus on revenue, retention, servicing areas and ways to improve upon existing methods. Professional ethics and account development will also be discussed with participants providing insight to their own organization and suggestions for improving their agency service.

Claims Handling & Management
Approval: New Jersey #0310497  3 Credits
Advanced Course designed to provide the general agency staff an overview of the claim management process. Provides different claims handling systems that can assist the agent in developing strategies to control and monitor the loss process and facilitate claim settlement. Discussion on the different loss settlement procedures utilized by companies for both personal and commercial loss exposures. Use of Case studies for different types of losses will be provided for examples and discussion.

Condominiums, Co-ops & Townhouses-Insurance Issues and Solutions
Approval: New Jersey #0310737  3 Credits
This course provides an in-depth discussion on the unique issues and insurance solutions for owners of condominiums, co-ops and townhouses. Review of the governing documents provides the agent with the basis of providing a comprehensive insurance package for these clients. Coverage options will be reviewed utilizing both the ISO and MSO coverage forms as well as endorsements needed to customize the cooperative living account. Claims scenarios as well as settlement options will be discussed.

Customer Service and Difficult Situations
Approval: New Jersey #0503242  3 Credits
Advanced course which focuses on situations relating to customer service and possible solutions for effective resolution of these day to day challenges. Discuss will be interactive as participants will discuss the issues on dealing with clients, company and others involved in our industry. Participants will discuss ways to effectively deal with these challenges and resolve them in a professional and effective manner which will enhance customer service and reduce potential errors and omissions claims.

Errors & Omissions Preventions & Procedures for the Automated Agency
Approval: New Jersey #0314743  3 Credits
Advanced seminar which provides a discussion on Errors & Omissions for the Automated agency. Focus will be on prevention and procedures to minimize, reduce or eliminate errors and omissions claims. Discussion will include examining the tools and software options available in automated systems and providing techniques and possible solutions to challenges of E&O prevention. Actual claim scenarios will be reviewed and discussed.

Excess & Umbrella Liability Coverage
Approval: New Jersey #0314571  3 Credits
Advanced Seminar providing an in depth discussion on commercial excess & umbrella liability coverage. A background of excess liability and umbrella coverage is provided including similarities and differences. The purpose and need for excess and umbrella coverage will be discussed as well as underwriting considerations. Participants will review the coverage areas of an excess/umbrella policy including the policy insuring agreements, definitions, policy provisions and important aspects of this coverage which should enable them to properly advise and provide this important coverage to their commercial clients.

Exploring Rental Car Contracts & Coverage Options
Approval: New Jersey #0310139  3 Credits
Advanced course designed to assist the agent in understanding the issues and insurance solutions of renting vehicles. Review of a typical Rental Car Company contract and provisions will be discussed. Discussion will also the issues surrounding the rental of vehicles and coverage options available through the personal and commercial auto policies. Additional alternatives for coverage will be discussed as provided through the CDW/LDW and credit card company options.

Flood Insurance
Approval: New Jersey #0314757  3 Credits
This course will provide a comprehensive study of the flood insurance program. Participants will analyze the issues related to flood insurance, objectives, eligibility, participation requirements, definitions, and the types of coverages provided.

Improving Performance in Company and Client Relations
Approval: New Jersey #0504218  3 Credits
Advanced course which will focus on providing outstanding customer service in today’s insurance marketplace Discussion will include the different types of insurance carriers , their unique qualities and corporate structure and how it impacts products and services. Discussion will also focus on defining customer service and development of a quality customer service plan which incorporates the company partnership and the client relationship. Attendees will discuss some of the current issues and possible solutions in providing outstanding customer service through effective communication and technical skills to assist in the success of their agency, company or brokerage business.

New Jersey PAIP/CAIP Producer Certification
Approval: 0403286 New Jersey CE 4 Hours 4 Credits
Advanced course designed to meet the requirements for NJCAIP & NJPAIP Producers Procedures Course. This course is open to all licensed producers who must complete this course in order to become fully certified. Attendees will become familiar with the Rules & Rates for NJCAIP & NJPAIP.

Risk Management for the Insurance Professional
Approval: New Jersey #0310745  3 Credits
Advanced course for the experienced producer, customer service or underwriter. The seminar provides an in-depth review of the Risk Management Process and it use by the insurance professional in designing a comprehensive insurance program. Discussion will include Risk identification, analysis, handling and administration of a client’s exposures. Treatment of these exposures through insurance and non-insurance methods will be examined. Limitations, gaps and exclusions of insurance contracts will be discussed as well as available endorsements and coverages available.

Risk Management Alternatives for Your Insured
Approval: New Jersey #0310746  3 Credits
Advanced Course for the experienced producer, customer service or underwriter. The seminar provides a review of the Risk Management Process and its use by the insurance professional to assist them in providing coverage alternatives for their clients. Discussion will include risk management objectives including pre-loss and post-loss. The six steps in the Risk Management Process will be discussed in detail with focus on Risk Control methods. Participants will review the different methods of funding retained losses and the advantages and disadvantages of each method.

The Reports We Use In Underwriting- Credit Scores, Clues, MVRs and More
Approval: New Jersey Pending1  3 Credits
Advanced course for the insurance professional which focuses on the different type of reports utilized in the insurance industry and their impact on providing coverage for a client. Participants will discuss the importance of these reports in regard to eligibility, underwriting and loss control and be able to negotiate through the forms and interpret their meanings. Risk Management Alternatives will be discussed as alternatives to some problem areas in regard to providing coverage.

Survival of the Fittest - Outstanding Customer Service
Approval: New Jersey #0503241 (P&C/E)  3 Credits Advanced course focused on providing outstanding customer service in the insurance industry. Discussion will include the customer service techniques that can be used by all industry professionals. Focus will be to understand the corporate goals, develop your individual time management plan and implement the techniques into your daily work flow. Participants will have additional information that should assist them in their communication, organization and delivery of insurance products to their customers.

Time Management & Customer Service- Making it Work for You
Approval: New Jersey #0314740  3 Credits
Advanced course for the Customer Service professional who wants to make the time to make it happen. Discussion will include current industry trends & technology advancements which provide advantages as well as challenges in customer service. Focus will be on analyzing the elements of a successful strategic plan and development of their individual time management strategy within their organization for customer service. Participants will discuss key customer service issues & concerns and share strategies for success.

Those Crazy Court Cases
Approval: New Jersey #0310744  3 Credits
Advanced course which provides an in-depth discussion on actual claims scenarios which have resulted in court cases. The course will provide information and facts regarding legal issues and consideration in claims management and settlement. Participants will discuss the coverage issues and review actual cases and share their knowledge and experience. Participants will be able to provide their clients with knowledge which will assist them when an actual claim occurs and possible outcomes based on actual claims presented through the court system.

Toxic Mold - The Insurance Perspective
Approval: New Jersey 0403294  3 Credits
This course will examine the problem of Toxic Mold in the insurance industry. We will discuss what mold is, how it grows, and the effects it can have. We will look at the reasons for the dramatic increase in the number of mold claims and at several court cases. We will discuss the detection, remediation and prevention of mold. We will examine various insurance policies from personal and commercial lines to see where coverage may exist.

Umbrella Coverages - Underwriting & Providing Coverage for your Insureds
Approval: New Jersey #0314744  3 Credits
Advanced Course which provides an in-depth discussion on umbrellas and excess coverages. The course covers both personal and commercial umbrella exposures and possible insurance solutions. Risk Management techniques will be utilized to analyze and explore the issues and alternatives for insureds. Coverage forms will be reviewed and discussed to provide the agent with the knowledge to able to underwrite and provide a comprehensive insurance program.

Understanding Insurance Industry Financials
Approval: New Jersey #0501451  3 Credits
This advanced course is designed to explore the financial complexities of the insurance industry and the impact on society, business, and ultimately the consumer. Discussion will range from an understanding of the basic terminology to actually dissecting some financial reports. Also being reviewed will be the role of outside agencies ( AM Best, S&P, Moodys, etc. ) in ultimately protecting the consumer.

Underwriting Auto Exposures
Approval: New Jersey #0502903  3 Credits
Advanced course which focuses on utilizing strong underwriting techniques when providing automobile insurance coverage for both personal and commercial clients. Participants will discuss the use of applications, underwriting guidelines, and risk management techniques and their importance in a successful client relationship. In depth discussion will provide the participant with a solid understanding of underwriting issues and concerns which should be addressed with every client.

When the Flood Hits - Understanding Flood Coverages
Approval: New Jersey #0310726  3 Credits
Advanced course which will provide a review of the flood insurance coverage form. Participants will analyze the issues related to flood insurance, objectives, eligibility, participation requirements, definitions, and the types of coverages provided. Claims scenarios will be presented for review and discussion.